Shipping & Delivery
We provide express door-to-door delivery on all orders through our trusted third-party logistics partners. Please refer to the table below for the list of countries we ship to.
| Delivery Time | Shipping Cost | Free Shipping Min Spend | |
|---|---|---|---|
| Singapore | 1 - 4 business days | Free | No Min Spend |
| Thailand | 5 - 11 business days | ฿192 | ฿3100 |
| Malaysia | 5 - 12 business days | RM25 | RM400 |
| India | 10 - 18 Business Days | ₹600 | ₹8250 |
| Indonesia | 9 - 20 Business Days | Rp98,000 | Rp1,550,000 |
| Philippines | 9 - 20 Business Days | ₱400 | ₱5400 |
| Japan | 4 - 11 Business Days | ¥1,500 | ¥18,000 |
| Australia | 7 - 16 Business Days | A$15 | A$185 |
| South Korea | 8 - 16 Business Days | ₩14,000 | ₩170,000 |
| United Kingdom | 7 - 14 Business Days | £8 | £100 |
Customs & Import Duties
International shipments may be subject to customs duties, import taxes, and other fees levied by the destination country. These additional charges are the responsibility of the recipient.
As duties and taxes vary by country and the contents of your order, we recommend contacting your local customs office for more information before placing your order. Pure Moments will not cover or refund these additional charges.
Please note that we cannot cancel your order, issue a refund or bear the additional charges if you refuse your shipment for any reason.
Shipping Timeline
- A confirmation email will be sent upon successful payment.
- Orders will be dispatched within 2 business days after payment is received.
- Once dispatched, an email with tracking details will be sent, which can be used to track delivery updates.
All days provided are business days and estimated to our best ability. During peak seasons, please allow for potential delays due to high order volumes and increased courier demand.